While import license requirements vary by country, we strive to make the process as seamless as possible. As an experienced exporter, we provide a complete set of shipping documents—including Commercial Invoices, Packing Lists, Bills of Lading, and relevant certificates (such as CE, WRAS, or UPC)—to assist your customs broker in clearing the goods smoothly.

We typically work with Telegraphic Transfer (T/T) with a deposit to start production and the balance paid before shipment or against the Bill of Lading copy. For larger contracts, we also accept Irrevocable Letters of Credit (L/C) at sight to ensure security for both parties.

Quality is our top priority. We implement strict QC protocols including 100% water and air pressure testing before packing. We stand behind our products with a competitive warranty period (e.g., 5 years for cartridges and bodies). In the rare event of a defect, we provide replacements or credit in your next shipment. Additionally, we verify a percentage of free spare parts with every order to support your after-sales service.

Yes. We specialize in manufacturing compliant sanitary ware for global markets. Our products hold major international certifications, including cUPC for North America, CE for Europe, WRAS for the UK, WaterMark for Australia, as well as DVGW and ACS. This ensures you can import and distribute our faucets without facing regulatory barriers.

Not at all. Our dedicated export sales team is proficient in English and highly experienced in the sanitary ware industry. We understand technical plumbing terminology and engineering drawings, ensuring that your OEM specifications are communicated accurately to our production lines without the need for third-party translators.

For standard OEM orders, our production lead time is typically 35 to 45 days after the receipt of the deposit and confirmation of packaging artwork. For new projects requiring new mold development, an additional timeline for tooling and sample approval will be provided upfront.

Absolutely. As an OEM/ODM specialist, we offer fully customizable packaging solutions to enhance your brand identity. We can print your logo on the products (laser marking) and design color boxes, instruction manuals, and labels that strictly follow your target market's language and retail requirements.

We respect strict confidentiality for our OEM/ODM partners. We are willing to sign Non-Disclosure Agreements (NDAs) to ensure your exclusive designs and tooling are protected and will not be sold to other customers or third parties.

Our factory operates under a rigorous Quality Management System. This covers everything from Incoming Quality Control (IQC) of raw materials (such as brass composition analysis) to In-Process Quality Control (IPQC) during machining and polishing, and finally, 100% Final Quality Control (FQC) for water tightness and surface finish before shipment.

Partnering directly with us means you bypass trading companies to secure the most competitive factory-direct pricing. Unlike generic suppliers, we combine cost-effectiveness with world-class compliance (UPC, CE, WRAS, etc.) and robust OEM capabilities. This allows you to maximize profit margins while ensuring your products meet the high standards of your local market.