B2B FAUCET AND SHOWER WARRANTY

Warranty coverage for Luxuryhome B2B faucet and shower orders

Coverage depends on the product part and finish. The limited warranty starts on the bill of lading date and follows the confirmed sales contract.

Existing customers should contact their assigned Luxuryhome service representative for warranty support.
Initial response: within 3 to 5 working days.

Warranty periods by component

The periods below start on the bill of lading date. Coverage applies to accepted manufacturing defects.

5 Years

  • Faucet and shower bodies
  • Standard cartridges
  • Chrome and PVD finishes

2 years

  • Thermostatic cartridges
  • Matte black, painted and electrophoretic finishes

1 year

  • Hoses
  • Hand showers and plastic accessories

Information required for a warranty review

  • Order details
    Provide the order or invoice number, product model and affected quantity.
  • Batch information
    Provide the batch code or other order traceability information.
  • Issue evidence
    Add clear photos or a short video. Describe the issue and when it was found.
  • Failed sample
    We may request a failed sample when it is needed for review.
Marco shot of batch code
spare parts ceramic cartridges and aerators

How accepted claims are resolved

If Luxuryhome accepts the issue as a manufacturing defect, we will use one of the following remedies:

  • Supply the replacement part or product without charge.
  • Apply a credit against a future order.

Buyer-requested international express or air freight is paid by the buyer.

Maximum liability is limited to the value of the affected product, subject to the sales contract and applicable law.

What the warranty does not cover

Installation and product changes

  • Incorrect installation
  • Unauthorized modification
  • Inadequate maintenance

Water and cleaning conditions

  • Water quality, scale or debris
  • Damage caused by chemical cleaners

Normal product change

  • Normal wear
  • Normal color variation and aging

Labor and commercial loss

  • Installation labor
  • Removal and reinstallation costs
  • Indirect loss, downtime and project claims

Warranty questions

Contact the Luxuryhome service representative assigned to your order. There is no public warranty submission form on this website.

Your representative will confirm the required order, batch and issue information.

It starts on the bill of lading date.

No. The warranty period depends on the product part and finish. Use the coverage matrix above.

Send photos or video with the relevant order and batch information. We may also request a failed sample.

If the buyer requests international express or air freight, the buyer pays the freight cost.

No. Warranty coverage depends on the product part and finish. Certification scope is checked by model and destination market.

No. Installation labor and removal or reinstallation costs are not covered.

Policy scope

These warranty terms apply to Luxuryhome B2B faucet and shower orders. Final coverage follows the confirmed sales contract and applicable law.
Existing customers should contact their assigned Luxuryhome service representative for case review.