Do you have a standard price list?
As a dedicated OEM/ODM manufacturer, we do not use a fixed price list. Our pricing is dynamic and tailored to your specific requirements—including raw materials (Brass vs. Stainless Steel), component choices (e.g., Sedal/Kerox cartridges), finishes, and order volume. This ensures you receive the most competitive, accurate factory-direct pricing for your project.
What is your Minimum Order Quantity (MOQ)?
We offer flexible manufacturing options to support your business growth. Our general MOQ starts from 50 pieces per model per finish. This allows you to test new designs and finishes in your market with minimal inventory risk.
Do you accept trial orders or support smaller businesses?
Yes, we are committed to growing with our partners, including boutique brands, wholesalers, and project contractors. While we do not retail to homeowners, we offer a low Minimum Order Quantity (MOQ) of 50 sets per model to help businesses test the market or fulfill specific project requirements with minimal risk.
What is your warranty claim and replacement policy?
Due to the complexities of international shipping, we focus on prevention and rapid resolution. Strict QC: We inspect 100% of goods before shipment to minimize defects. Free Spares: We provide 2% free spare parts (cartridges, aerators) with every bulk order for your immediate local use. Replacements: If valid quality issues arise (proven via photos/video), we will send free replacements in your next shipment or arrange air freight for urgent cases. You generally do not need to return the defective items to China.
What is your production lead time?
Sample Orders: 3-7 days (depending on stock availability). Bulk Orders: Typically 35-40 days after deposit confirmation. Note: For repeat orders or simple OEM projects, we can often expedite production to 25-30 days. We believe in transparent communication and will provide a detailed production schedule once your order is confirmed.
Can you manufacture custom designs (OEM/ODM)?
Yes, this is our core expertise. We offer comprehensive OEM/ODM services ranging from simple logo laser engraving and custom packaging to developing entirely new molds based on your blueprints. NDA Policy: We respect your intellectual property. We are happy to sign a Non-Disclosure Agreement (NDA) to ensure your exclusive designs remain confidential.
Is your factory capable of handling high-volume orders?
Absolutely. Our facility is equipped with automated CNC machining centers and scalable assembly lines designed for high-volume production. Whether you need 500 units or 50,000 units, we ensure consistent quality and on-time delivery for your major projects.
What is your Quality Control (QC) process?
We implement a rigorous Zero-Defect Quality System compliant with ISO 9001. Our process includes: Raw Material Check: Spectral analysis of brass/steel composition. In-Process QC: Dimensional checks during CNC machining. Final Testing: Every single unit undergoes 100% High-Pressure Air & Water Leakage Testing and visual inspection before packaging. Durability: We regularly perform 24h/48h Salt Spray Tests (CASS) to ensure finish longevity.
Can you manufacture custom designs based on my specifications?
Yes, we specialize in both OEM and ODM solutions. Light Customization: Laser engraving your logo on handles/bodies and custom packaging design. Deep Customization: We can open new molds based on your 3D drawings or samples, modifying structure, dimensions, and finishes (Chrome, Matte Black, Brushed Gold, etc.) to fit your market needs.
What materials do you use for production?
We insist on premium, compliant materials to ensure safety and durability: Brass: High-grade H59 / DZR (Dezincification Resistant) Brass with Low-Lead or Lead-Free content (meeting California AB1953 standards). Stainless Steel: Food-grade SUS304 or SUS316 for superior corrosion resistance, ideal for modern kitchen and bathroom faucets.
Do you have experience exporting to my country?
Yes, we are a 100% export-oriented manufacturer. Over the past 20 years, we have supplied major brands and distributors across North America, Europe, and Australia. We are familiar with the logistics, customs documentation, and product standards required for these regions.
What certifications do your products hold?
Our manufacturing processes and products are certified to meet the world's strictest standards. We hold valid certifications for: North America: cUPC, NSF/ANSI 61 (Lead-Free), CEC. Europe: CE, ACS (France), WRAS (UK), DVGW (Germany), KTW/W270. Australia: WaterMark / WELS. Please contact us for specific certificate files relative to your target market.
What is your specific product portfolio?
We specialize in a complete range of sanitary ware solutions, including: Kitchen: Pull-down/Pull-out Mixers, Pot Fillers, and Water Filter Faucets. Bathroom: Basin Mixers (Tall/Short), Wall-mounted Faucets, and Bathtub Fillers. Showers: Thermostatic Shower Systems, Concealed Valves, and Rain Showers. We also offer matching accessories to help you build a cohesive product line.
How much experience do you have in the faucet industry?
Established in 2003, LuxuryHome has over two decades of manufacturing excellence. We have evolved from a local workshop to a global OEM/ODM powerhouse, serving 1,000+ brands worldwide. Our longevity proves our financial stability and consistent quality in a fluctuating market.
I am new to importing from China. Can you help with the process?
Absolutely. We act as your end-to-end manufacturing partner. Our export team will guide you through every step—from selecting specifications and calculating landed costs to handling export documentation and shipping logistics. We make buying from China as easy as buying locally.
How do you compare to other Chinese faucet manufacturers?
Unlike trading companies or generic factories, LuxuryHome offers a unique combination of European-standard certifications (CE, WRAS, ACS) and competitive Chinese production costs. We focus 100% on OEM/ODM for export, meaning our quality control and design aesthetics are specifically tailored for Western markets, not the domestic market.
Can I buy your products directly from your website?
As a dedicated OEM/ODM manufacturer, we do not sell directly to consumers online. We work exclusively with B2B partners (Brands, Wholesalers, Contractors). To place an order: Please submit a request via the contact page. Our sales team will provide a factory-direct quote based on your specific project needs.
What are your standard payment terms?
For Bulk Orders: We typically require a 30% deposit via T/T to start production, with the 70% balance paid before shipment (or against B/L copy for established partners). Irrevocable L/C at sight is also accepted for larger amounts. For Sample Orders: PayPal or Credit Card is accepted for speed and convenience.
What is the production lead time?
Samples: 5-7 working days. Mass Production: Generally 35-40 days after deposit receipt. Note: We operate a strict production schedule. Once your order is confirmed, we will provide you with a specific "Ready Date" so you can book shipping space in advance.
Can I order samples to check quality before bulk purchase?
Absolutely. We encourage you to test our quality. Sample Policy: We charge a nominal fee for samples and shipping initially. However, this sample cost is 100% refundable and will be deducted from your first bulk order. This ensures our resources are focused on serious partners.
I want to get an inquiry for your products, how to do it?
For the fastest response, please fill out the inquiry form below or click the WhatsApp button. Email: info@luxuryhomefaucet.com (Replies within 24 hours) Direct Line/WhatsApp: +86-181-2750-2706 Factory Visit: You are always welcome to visit our facility in Jiangmen City, Guangdong (The faucet manufacturing hub of China).
Why should we choose LuxuryHome as our primary supplier?
We differentiate ourselves through Certified Compliance and Zero-Defect Quality: Global Certification: We hold the industry's most critical certificates, including cUPC, NSF, AB1953 (North America), WRAS, TMV2 (UK), CE (Europe), and WaterMark (Australia). Component Reliability: We strictly use top-tier components (e.g., Sedal/Kerox cartridges, Neoperl aerators, Tucai hoses) to ensure longevity, backed by a 5-Year Global Warranty. Surface Durability: All finishes pass the 24-hour CASS (Copper Accelerated Salt Spray) Test and Acid Salt Spray Test, ensuring they withstand humid environments without corroding. 100% Inspection: We do not rely on random sampling. Every single faucet undergoes 100% air and water pressure testing before packaging.
How is your production management and quality control system?
Our factory operates under a strict ISO 9001:2015 Quality Management System. Our 3-stage QC process includes: IQC (Incoming Quality Control): Spectral analysis of raw brass/steel materials. IPQC (In-Process Quality Control): Frequent checks during CNC machining and polishing. FQC (Final Quality Control): 100% leakage testing and cosmetic inspection. Transparency: We welcome you or a third-party agency (like SGS/TUV) to audit our workshop at any time.
Can you support custom product development (R&D)?
Yes. Our R&D department is led by engineers with over 10 years of experience in the sanitary industry. We support: 3D Modeling & Rendering: (SolidWorks/Pro-E) within 5-7 days. Rapid Prototyping: 3D printing samples for design verification. Mold Development: Efficient tooling for exclusive designs.
Can you help with packaging design and marketing materials?
Absolutely. Packaging: Our design team can create custom color boxes, foam inserts, and instruction manuals featuring your branding. Marketing Support: We provide high-resolution product photography and 3D renderings to help you launch products on your website or catalog faster.
Can you print our brand logo on the products?
Yes, we offer precision Laser Engraving on faucet handles or bodies. Requirement: To protect intellectual property, we simply require a formal Trademark Authorization Letter from you before production begins.
Can I visit your factory?
We would be honored to host you. Seeing our production line is the best way to build trust. Location: We are located in Jiangmen City (The Faucet Production Hub of China). Transportation: It takes about 2 hours by car from Guangzhou or 1.5 hours from Foshan. VIP Service: Please let us know your flight or hotel schedule in advance, and we will arrange a private driver to pick you up from Guangzhou or Foshan directly to our factory.
What is your production capacity?
We have a robust monthly output capacity of 60,000+ complete sets (faucets & shower systems). Equipment: Our facility is equipped with advanced 20+ CNC machining centers and automatic polishing robots, which not only speed up production but also ensure consistent precision for every unit. Scalability: We have 4 flexible assembly lines, allowing us to rapidly scale up production to meet your peak season demands without delays.
About Luxuryhome
Luxuryhome is not just a faucet manufacturer or wholesaler, but more like a partner who can provide you with more added value.
We are united in our determination to produce China-made bath and kitchen fixtures adhering to the highest ethical principles. You have our promise!