Do you accept trial orders or support smaller businesses?

Yes, we are committed to growing with our partners, including boutique brands, wholesalers, and project contractors. While we do not retail to homeowners, we offer a low Minimum Order Quantity (MOQ) of 50 sets per model to help businesses test the market or fulfill specific project requirements with minimal risk.

What is your warranty claim and replacement policy?

Due to the complexities of international shipping, we focus on prevention and rapid resolution. Strict QC: We inspect 100% of goods before shipment to minimize defects. Free Spares: We provide 2% free spare parts (cartridges, aerators) with every bulk order for your immediate local use. Replacements: If valid quality issues arise (proven via photos/video), we will send free replacements in your next shipment or arrange air freight for urgent cases. You generally do not need to return the defective items to China.

What is your production lead time?

Sample Orders: 3-7 days (depending on stock availability). Bulk Orders: Typically 35-40 days after deposit confirmation. Note: For repeat orders or simple OEM projects, we can often expedite production to 25-30 days. We believe in transparent communication and will provide a detailed production schedule once your order is confirmed.

Can you manufacture custom designs (OEM/ODM)?

Yes, this is our core expertise. We offer comprehensive OEM/ODM services ranging from simple logo laser engraving and custom packaging to developing entirely new molds based on your blueprints. NDA Policy: We respect your intellectual property. We are happy to sign a Non-Disclosure Agreement (NDA) to ensure your exclusive designs remain confidential.

Is your factory capable of handling high-volume orders?

Absolutely. Our facility is equipped with automated CNC machining centers and scalable assembly lines designed for high-volume production. Whether you need 500 units or 50,000 units, we ensure consistent quality and on-time delivery for your major projects.

What is your Quality Control (QC) process?

We implement a rigorous Zero-Defect Quality System compliant with ISO 9001. Our process includes: Raw Material Check: Spectral analysis of brass/steel composition. In-Process QC: Dimensional checks during CNC machining. Final Testing: Every single unit undergoes 100% High-Pressure Air & Water Leakage Testing and visual inspection before packaging. Durability: We regularly perform 24h/48h Salt Spray Tests (CASS) to ensure finish longevity.

Can you manufacture custom designs based on my specifications?

Yes, we specialize in both OEM and ODM solutions. Light Customization: Laser engraving your logo on handles/bodies and custom packaging design. Deep Customization: We can open new molds based on your 3D drawings or samples, modifying structure, dimensions, and finishes (Chrome, Matte Black, Brushed Gold, etc.) to fit your market needs.

What materials do you use for production?

We insist on premium, compliant materials to ensure safety and durability: Brass: High-grade H59 / DZR (Dezincification Resistant) Brass with Low-Lead or Lead-Free content (meeting California AB1953 standards). Stainless Steel: Food-grade SUS304 or SUS316 for superior corrosion resistance, ideal for modern kitchen and bathroom faucets.

Do you have experience exporting to my country?

Yes, we are a 100% export-oriented manufacturer. Over the past 20 years, we have supplied major brands and distributors across North America, Europe, and Australia. We are familiar with the logistics, customs documentation, and product standards required for these regions.

What certifications do your products hold?

Our manufacturing processes and products are certified to meet the world's strictest standards. We hold valid certifications for: North America: cUPC, NSF/ANSI 61 (Lead-Free), CEC. Europe: CE, ACS (France), WRAS (UK), DVGW (Germany), KTW/W270. Australia: WaterMark / WELS. Please contact us for specific certificate files relative to your target market.

What is your specific product portfolio?

We specialize in a complete range of sanitary ware solutions, including: Kitchen: Pull-down/Pull-out Mixers, Pot Fillers, and Water Filter Faucets. Bathroom: Basin Mixers (Tall/Short), Wall-mounted Faucets, and Bathtub Fillers. Showers: Thermostatic Shower Systems, Concealed Valves, and Rain Showers. We also offer matching accessories to help you build a cohesive product line.

How much experience do you have in the faucet industry?

Established in 2003, LuxuryHome has over two decades of manufacturing excellence. We have evolved from a local workshop to a global OEM/ODM powerhouse, serving 1,000+ brands worldwide. Our longevity proves our financial stability and consistent quality in a fluctuating market.

I am new to importing from China. Can you help with the process?

Absolutely. We act as your end-to-end manufacturing partner. Our export team will guide you through every step—from selecting specifications and calculating landed costs to handling export documentation and shipping logistics. We make buying from China as easy as buying locally.

How do you compare to other Chinese faucet manufacturers?

Unlike trading companies or generic factories, LuxuryHome offers a unique combination of European-standard certifications (CE, WRAS, ACS) and competitive Chinese production costs. We focus 100% on OEM/ODM for export, meaning our quality control and design aesthetics are specifically tailored for Western markets, not the domestic market.

Interested in

SOURCING BATH AND KITCHEN FIXTURES

FROM CHINA?

Do you accept trial orders or support smaller businesses?

About Luxuryhome

Luxuryhome is not just a faucet manufacturer or wholesaler, but more like a partner who can provide you with more added value.

We are united in our determination to produce China-made bath and kitchen fixtures adhering to the highest ethical principles. You have our promise!

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