Our Quality Commitment: 5-Year Limited Warranty
At LuxuryHome, we stand behind every product we manufacture. Our warranty policy is designed to give our B2B partners peace of mind, ensuring stable quality and hassle-free after-sales support.
Warranty Coverage Details
| Component Category | Coverage Period | Details |
|---|---|---|
| Faucet & Shower Body | 5 years | Brass/Stainless steel 304/316 body structure, no leakage, no cracks. |
| Surface Finish (PVD/Chrome) | 5 years | Against tarnishing, peeling, or corrosion under normal use. |
| Surface Finish (Matte Black/Paint) | 2 years | Against peeling or fading (Industry Standard). |
| Ceramic Cartridge | 5 year | Drip-free guarantee (Sedal/Kerox cartridges). |
| Thermostatic Cartridge | 2 year | Temperature control functionality. |
| Electronic/Sensor Parts | 1 year | Sensor eye, control box, solenoid valve. |
| Wearable Parts | 1 year | Hoses, O-rings, Aerators, Hand Showers. |
Spare Parts & Replacement Policy
- Free Spare Parts Ratio:
For every bulk order, we provide 1-2% free essential spare parts (such as cartridges, aerators, handles, and hoses) included in the shipment. This allows you to handle immediate end-user replacements locally. - Defective Product Claim:
If a manufacturing defect is confirmed:- Small Parts: We will send replacements via express courier (DHL/FedEx) at our expense.
- Batch Issues: We will replenish the quantity in your next sea shipment or provide a credit memo.
How to Submit a Warranty Claim
To expedite your claim, please provide the following to our support team:
- Proof of Purchase: Order number or Invoice number.
- Traceability Code: A photo of the Laser Batch Code found on the faucet body.
- Issue Description: A clear photo or short video showing the defect or leakage.
Email for Claims: [info@luxuryhomefaucet.com]
Exclusions (What is Not Covered)
- Damage caused by improper installation or failure to follow instructions.
- Damage resulting from the use of abrasive cleaners, ammonia, bleach, or harsh chemicals.
- Normal wear and tear (e.g., minor scratches over time).
- Damage caused by hard water scale buildup or debris in water pipes.